Returns & Refunds

At FluffyBean, eligible returns must be requested within 30 days of receiving your order.

Return Eligibility

Eligible items

• Unused items in their original packaging with all accessories included.
• Items with quality issues may be eligible for a return or exchange.

Non-returnable items

• Customized products.
• Items that have been used or damaged.
• Items with missing packaging.
• Clearance items.

How to Request a Return

1. Contact us at order@fluffybean.com within 30 days of receiving your order.
2. Include your order details and explain the reason for the return.
3. Wait for our return instructions before sending anything back. Contact us first to obtain the return address.
4. Prepare the item according to the return conditions above and follow the instructions provided by our support team.

Do not send a return to our general contact address. The address below is for general contact only and is not a return address.

Harumi Co., Ltd.
Room 201, 7-26-12 Takanedai
Funabashi, Chiba, Japan

Refund Review

After your return is received, the refund request will be reviewed within 5-10 business days.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, contact us at order@fluffybean.com and provide photos, your order number, and photos of the package. These details help us review the issue and provide further instructions.

Order Cancellations and Changes

After 24 hours from payment, orders cannot be canceled or changed, including the shipping address, product, or quantity.

Contact Us

For return questions, please email order@fluffybean.com.